Refund policy
Return & Refund Policy
Last Updated: May 2026
At ChillPills, we strive to provide high-quality products and a smooth customer experience. Please read our Return & Refund Policy carefully before placing an order.
Returns
Due to the consumable nature of our products, we generally do not accept returns once an order has been delivered.
However, we may offer a replacement or refund in the following situations:
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The product received is damaged during transit.
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The wrong product was delivered.
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The package is significantly tampered with before delivery.
Reporting an Issue
To request a replacement or refund, please contact us within 48 hours of receiving your order.
Email: trychillpills@gmail.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
Requests submitted after 48 hours of delivery may not be eligible for review.
Refund Approval
Once we receive and review your request, we will notify you regarding approval or rejection.
If approved:
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Refunds will be processed to the original payment method.
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Processing times may vary depending on your payment provider.
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Refunds typically appear within 5–10 business days.
Non-Refundable Situations
Refunds or returns will not be provided for:
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Change of mind after purchase
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Personal taste or preference
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Incorrect usage of the product
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Orders where the product has been opened or consumed
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Delivery delays caused by courier services beyond our control
Order Cancellation
Orders may be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
To request a cancellation, contact us immediately at:
Contact Us
For any questions regarding returns, refunds, or order issues, please contact:
Thank you for choosing ChillPills.
Chill hits different.